Terms & Conditions

These terms may be updated periodically at Neo TrueNorth Hospitals’ discretion, without prior notice. By continuing to use the Site after changes are made, you accept the new terms. If you do not agree with the current or future terms, please refrain from using the Site or downloading content.

The Website and App allow you to make online payments through a third-party payment gateway for certain services. When paying online, you might be redirected to this gateway, which operates under its own terms and privacy policy. Neo TrueNorth Hospitals is not liable for any loss or damage resulting from the use, decline, or acceptance of payment authorization for any reason.

The cancellation and refund policy applies to all online payments made through the mobile app and website for appointment bookings. If you cancel, the refund will be processed through the original payment method, subject to its terms, and will be completed according to the terms & conditions stated in the Cancellation Policy.

Some content on the Website, such as text, data, graphics, images, and other information (collectively “Information”), may be provided by medical professionals. This information is not intended to create a doctor-patient relationship, nor does it constitute medical advice, diagnosis, or treatment. It is solely for helping you find appropriate medical care. In a medical emergency, contact emergency services or a medical professional directly.

By using the Website and App, you agree that any information you share with Neo TrueNorth Hospitals or others through these platforms is subject to our Privacy Policy.

You are responsible for the content you submit for publication on the Website, including feedback, ratings, or reviews. Neo TrueNorth Hospitals is not responsible for your posted content but may republish it across its platforms or those of its partners.

Neo TrueNorth Hospitals may contact you via phone, email, SMS, or other electronic means for feedback on its Website, App, or services.

• For any questions regarding the Company, Website, App, this Agreement, or the Services, please contact us at contact@neotruenorthhospitals.com. For grievances related to the Website, App, or Services, including issues with information processing, contact us at contact@neotruenorthhospitals.com.

Neo TrueNorth Hospitals reserves the right to terminate, change, suspend, or discontinue any appointments, health checkups, health schemes, diagnostic tests, or medical facilities at any time. Content on the Site, including third-party content, may be removed or modified without notice. Neo TrueNorth Hospitals can limit features and services or restrict access to parts or all of the Site without liability. Your use of the Site may be terminated at Neo TrueNorth Hospitals’ sole discretion.

These terms solely govern your use of the Website, App, or Services and do not modify any other agreement you may have with Neo TrueNorth Hospitals or its affiliates.