Neo TrueNorth Hospitals
Neo TrueNorth

Our Commitment to Privacy:

We prioritize protecting the privacy rights of individuals who provide us with their personal information. To demonstrate our commitment, we have established this notice to outline our Information Security practices and policies regarding the collection, storage, and use of personal data, including sensitive personal information. These practices apply to data received under lawful contracts or directly from individuals. All our employees adhere to our Privacy and Security policies. Neo TrueNorth Hospitals has set up comprehensive policies, standards, and procedures. This Privacy Policy illustrates our dedication to safeguarding the privacy and personal information of providers and users. Access and use of our Services are governed by this Privacy Policy.

By agreeing to this privacy policy (through means provided on our website or app), using our services, or providing your information, you consent to the practices and policies described herein. You also consent to our collection, use, processing, and sharing of your information as outlined. We may modify this privacy policy at any time at our sole discretion. If you disagree with any part of this policy, do not use our services or provide us with your information. If you use our services on behalf of someone else (like a child) or an entity, you confirm that you are authorized to accept this policy on their behalf.

Collection and Processing of Personal Information:

Neo TrueNorth Hospitals may collect, process, or store personal information, including sensitive personal data, only under valid contracts with providers/users. The personal information we collect may include, but is not limited to, names, addresses, demographic data (such as gender and date of birth), passwords, financial information (such as bank account or payment card details), medical records, and biometric information.

Accessing or Correcting Your Personal Information:

Providers can request access to their personal information held by Neo TrueNorth Hospitals for various purposes, including general inquiries, updates, or deletion of personal information. Neo TrueNorth Hospitals will respond to such requests promptly after verifying the authenticity of the requester.

How to Contact Us:

If you have any grievances or questions regarding data collected, processed, or stored by Neo TrueNorth Hospitals, you may contact us at:

  • Email:
  • Postal Address: Survey No 110, Rebus Realm, No 1 and 2, Neeladri Rd, Doddathoguru, Bengaluru, Karnataka 560105

Information Collection and Use:

All personal information provided by a Provider/User, including sensitive personal information, is voluntary. “Personal Information” means any information that can identify you, such as name, postal or email addresses, phone numbers, etc.

How We Use Personal Information:

Neo TrueNorth Hospitals, either independently or with its Partners, may use your sensitive personal data or information to:

  • Respond to inquiries and fulfil requests
  • Send important information about the Site, changes to terms, conditions, and policies
  • Send marketing communications that may interest you
  • Personalize your experience on the Site
  • Allow participation in surveys, contests, and similar promotions
  • Analyse data for business purposes, including audits, medical records, enhancing the Site, improving services, identifying trends, and assessing promotional effectiveness
  • Analyse software usage patterns for improving product design and utility
  • Conduct commercial and research activities in an aggregated or non-personally identifiable form
  • Control risk, comply with laws and regulations, and fulfil legal process requirements
  • For sale or transfer of research, statistical, or intelligence data in aggregated or non-personally identifiable form to our Partners

You consent to Neo TrueNorth Hospitals and its Partners using your information as described.

Other Information We Collect Online:

“Other Information” is non-personally identifiable information, such as:

  • Browser information
  • Information collected through cookies, pixel tags, and other technologies
  • Demographic information (like date of birth)
  • Aggregated and de-identified data

How We Protect Your Personal Information:

We use security measures compliant with Indian law to protect your personal information from unauthorized access and use, including computer safeguards, data encryption, and secured files and buildings.

How We Collect and Use Other Information:

We and third-party service providers/users may collect and use Other Information in various ways, including:

  • Through your browser: Collecting details such as MAC address, device type, screen resolution, OS version, and browser type/version for functionality and security
  • Use of cookies: Storing information on your device to collect details like browser type, time spent on the Site, pages visited, and language preferences, enhancing navigation, security, and personalization
  • Analytics and optimization services: Tracking and analysing Site activity for security, navigation, design improvements, and usage understanding
  • Pixel tags, web beacons, clear GIFs, or other technologies: Measuring communication effectiveness, marketing campaign success, compiling usage statistics, and assisting with customer questions

IP Address:

An IP Address, assigned by your Internet Service Provider, is logged when visiting the Site. This standard practice helps calculate Site usage, diagnose server issues, and administer the Site.

Aggregated and De-identified Data:

We may compile data from various sources, such as mouse clicks and movements, for business purposes including offering products or services, research, marketing, and analysing trends.

Social Media Sites:

Neo TrueNorth Hospitals offers experiences on social media platforms (Facebook®, Instagram®) for sharing and collaboration. Content posted on these platforms is subject to their Terms of Use and Privacy Policies.

Law Enforcement:

We may provide information to law enforcement or government agencies if required by law, court orders, or applicable legal processes, following verification of the request’s validity.


Our Site may contain links to other websites, for which we are not responsible regarding content or privacy practices. Users should review the privacy statements of each linked site.

Casual Visitors Note:

No sensitive personal data is automatically collected from casual visitors to the website. Casual visitors must read and understand this Privacy Policy and leave the Site immediately if they disagree with it. Visitors who submit personal data are considered Users and this Privacy Policy applies to them.


We implement appropriate measures to safeguard and secure personal data, using SSL for encryption over the Internet. Personal data is securely stored with access controls. We may entrust personal data to third-party service providers/users, requiring them to protect data security and use it for specified purposes only.

Choice / Opt Out:

You may opt out of receiving marketing communications from us by following instructions provided in marketing emails or contacting us directly. All opt-out requests will be respected.

Updates to This Online Privacy Notice:

We may change this Notice periodically. All changes will be posted here, and your continued use of the Site indicates acceptance of these changes.

Consent to This Policy:

By using the Website/App and its services, you agree to this Privacy Policy. If you do not consent, our services may be unavailable to you.