Neo TrueNorth Hospitals
www.neotruenorthhospitals.com
Neo TrueNorth

How can we help you?

General Surgery, Orthopedic, Dermatology, OBG, Dental, Plastic Surgery, Urology, Pediatrics, ENT, Cardiology, Psychiatry

At Neo TrueNorth Hospitals, we offer a comprehensive range of diagnostic services to meet your healthcare needs. Our advanced diagnostic tools and experienced staff ensure accurate and timely results. The available diagnostic services include Radiology & Laboratory services.

Making an appointment online at Neo TrueNorth Hospitals is quick and easy. Follow these steps to schedule your appointment:

Visit Our Website @https://neotruenorthhospitals.com/

Navigate to the Appointment Page

Select the Doctor under a Specialty

Pick a Date and Time

Enter Your Information

Confirm Your Appointment

Receive Confirmation

Or you can download our Patient App from Google Play Store and schedule an appointment.

If you encounter any issues or have questions while booking your appointment online, please contact our office for assistance:

Phone: 9900089601]

Email: contact@neotruenorthhospitals.com

At Neo TrueNorth Hospitals, we strive to provide convenient and timely healthcare services to all our patients. We do accept walk-in patients; however, availability is limited and subject to the day's schedule and provider availability. Priority is given to patients with scheduled appointments. To ensure timely service and reduce wait times, we strongly recommend scheduling an appointment at least 1 hour in advance. This can be done easily through our online scheduling system, by phone, or in person.

Yes, we provide ample parking facilities for both 2-wheelers and 4-wheelers. Accessible parking spots are also available near the building entrance for your convenience.

Yes, we offer language assistance for visitors who do not speak English or the local language. Our staff is available to help guide you and ensure you receive the necessary support during your visit.

Insurance coverage can vary widely depending on your specific insurance plan. It is recommended to check with your insurance provider to understand what services and treatments are covered under your plan while you are in the hospital. Our hospitals team is also available to assist with any insurance-related questions.

We offer a wide range of medical services including primary care, specialty care, diagnostics, surgical care. Additionally, we provide support services such as pharmacy, rehabilitation and nutrition counselling.

Yes, we have dedicated facilities for physical therapy and rehabilitation. Our experienced therapists provide personalized treatment plans to help you recover from injuries, surgeries, or medical conditions. We offer a range of services including exercises, manual therapy, modalities, and education to improve mobility, strength, and function.

Yes, we offer financial counseling services that include treatment estimation. Our team is available to discuss your treatment plan, insurance coverage, and any out-of-pocket expenses you may incur. They can provide estimates for the cost of treatment and help you understand your financial options, including payment plans and assistance programs. Please don't hesitate to reach out to us for personalized assistance.

For day care patients, charges are based on the services received during the visit, while observation patients are billed for the care provided during their observation period. Our billing department can provide a breakdown of charges upon request.

If you have any complaints or suggestions, please feel free to approach our customer service desk. You can also email us at contact@neotruenorthhospitals.com. We value your feedback and are committed to addressing any concerns you may have. Your input helps us improve our services and provide the best possible care to our patients.

Upon arrival, our reception staff will guide you through admission, including generating a Unique Hospital Identification Number (UHID) for medical records. They'll assist with room selection and estimates. An advance payment is required, adjusted against the final bill at discharge. Nurses strictly follow admission protocols for your comfort. Once admitted, our staff will escort you to your room. We adhere to admission and discharge protocols for various scenarios.

Your nurse will help you with the discharge process, which may take a few hours to complete. After your final bill is prepared, you will need to settle your dues with cash or a credit/debit card. The nurse will give you your discharge summary and return any belongings used during your stay (such as a thermometer, urinal, bedpan, etc.). She will also explain any medications you need to continue after discharge and provide any follow-up instructions. If you require a medical ambulance to take you home, please inform your nurse, and she will arrange it for you.

We value your loved ones' role in your recovery. To ensure patient comfort, please limit visitors during visiting hours. Visitor access may be restricted based on patient condition. Passes for attendants and visitors will be provided at admission. Children under 12 are not permitted on patient floors. Sanitize hands before and after visiting. Mobile phone use is limited in certain areas. Follow posted signs and speak softly to avoid disturbance.

1. As a patient or attendant, you have entitlements to: Receive respectful, compassionate, and dignified treatment in a safe and hygienic setting, irrespective of age, gender, race, ethnicity, religion, sexual orientation, or disabilities. Be addressed by your correct name and informed about the names of the healthcare professionals involved in your care. Have your privacy, dignity, and confidentiality protected during discussions, examinations, and treatments. Receive a clear and understandable explanation of your diagnosis, treatment options, potential benefits and risks, expected outcomes, and changes in medical condition from your doctor. Be safeguarded against physical abuse and neglect. Obtain information from the hospital regarding the anticipated treatment costs and payment policies. Request a copy of your medical records following established procedures.

2. As a patient or attendant, you are accountable for: Arriving promptly for appointments and notifying the doctor/hospital if unable to do so. Providing accurate personal information, including contact details, medical history, and insurance details. Actively participating in your treatment and updating healthcare providers on your progress. Safeguarding your valuables by leaving unnecessary items at home. Respecting hospital staff, patients, and visitors, following rules and safety guidelines, and adhering to the 'No Smoking' policy. Understanding all instructions before signing consent forms.

We have partnerships with tertiary care hospitals and refer cases beyond our scope to ensure comprehensive patient care.

Yes, we have specialized units for intensive care and recovery to provide comprehensive medical attention and support to patients in critical conditions.

We implement strict infection control measures and prioritize patient safety through protocols including regular sanitation, hand hygiene practices, isolation procedures for contagious cases, staff training on infection prevention, and monitoring of safety standards to ensure a clean and safe environment for all patients.

The hospital ensures accessibility for patients with disabilities through features such as wheelchair ramps, accessible parking spaces, elevators with Braille signage, wheelchair-accessible facilities, trained staff to assist patients with disabilities, and compliance with accessibility standards to ensure equal access to healthcare services for all individuals.